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Service Categories

or start at help.ucar.edu, help@ucar.edu, or 303-497-2000

Accounts, Identities, Access, and Permissions
How does person A get access to thing B?
Analytics, Business Intelligence, and Reporting
What does the data say and/or show?
Consulting and Advice for Custom IT Solutions
What are possible approaches to my unique problem
Cybersecurity, Information Security
What do I need to know about cybersecurity?
Data Centers, Facilities, and Hardware Hosting
Where can I keep computer hardware?
Documentation and Training
Where can I learn more about IT-related topics?
Email, Calendar, Collaboration
What do we use for email, calendar, chat, and file sharing?
Enterprise Software, Applications, and Licenses
What software is available to everyone?
Governance, Strategy, and Architecture
How are decisions made across IT?
Infrastructure, Platforms, and Cloud Services
What back-end IT services are being provided?
IT Purchases, Procurements, and Hiring
How do I buy IT-related things and hire IT-related staff?
Lab, Center, and Program-Specific Services
Who supports my highly specific custom need?
Networking, Voice, and Connectivity
How do I get network connections, wifi, and phones?
Project and Portfolio Management
How can I get project management support?
Research Computing and Cyberinfrastructure
How can I get support for research-specific technologies?
Research Data Services
How can I get support for my research data needs?
Researcher and Scientist Services
What services are specific to researchers and scientists?
Room, Meeting, and Event Technologies
How do our multimedia services work?
Storage Services
Where can I store data?
Support for Laptop, Desktop, and Tablet Users
How do I get help for everything computer-related?
Web Platform and Website Services
What back-end and user-facing web services exist?

Services by Category

or start at help.ucar.edu, help@ucar.edu, or 303-497-2000

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accounts
accounts
Accounts, Identities, Access, and Permissions

How does person A get access to thing B?
ServiceScopeAudience
Accounts, Deactivations
UCAR, NCAR, UCP
admins, admin assistants, managers, HR, IT
Accounts, New
UCAR, NCAR, UCP
admins, admin assistants, managers, HR, IT
Accounts, Temporary Deactivations
UCAR, NCAR, UCP
admins, admin assistants, managers, HR, IT
Permission Changes
UCAR, NCAR, UCP
admins, admin assistants, managers, HR, IT
Requests for Access (RFA)
UCAR, NCAR, UCP
admins, admin assistants, managers, HR, IT
Fischer Identity
UCAR, NCAR, UCP
IT
Identity Governance
UCAR, NCAR, UCP
IT, HR

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analytics
analytics
Analytics, Business Intelligence, and Reporting

What does the data say and/or show?
ServiceScopeAudience
PowerBI
UCAR, NCAR, UCP
persons needing robust reporting
Prism Analytics
UCAR, NCAR, UCP
persons needing reporting within Workday
Reporting
UCAR, NCAR, UCP
persons needing robust reporting

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consulting
consulting
Consulting and Advice for Custom IT Solutions

What are possible approaches to my unique problem?
ServiceScopeAudience
NCAR|UCAR Service Desk
UCAR, NCAR, UCP
everyone, any topic, any time

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cybersecurity
cybersecurity
Cybersecurity, Information Security

What do I need to know about cybersecurity?
ServiceScopeAudience
Information Security Policy and Standards
UCAR, NCAR, UCP
everyone

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datacenters
datacenters
Data Centers, Facilities, and Hardware Hosting

Where can I keep computer hardware?
ServiceScopeAudience
Mesa Lab Data Center (MLDC)
UCAR, NCAR, UCP
IT, researchers
NCAR Wyoming Supercomputing Center (NWSC)
UCAR
.
, NCAR
IT, researchers

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documentation
documentation
Documentation and Training

Where can I learn more about IT-related topics?
ServiceScopeAudience
Jira Knowledge Base
UCAR, NCAR, UCP
everyone
LinkedIn Learning
UCAR, NCAR, UCP
everyone
wiki.ucar.edu
UCAR, NCAR, UCP
everyone
Workday Training Modules
UCAR, NCAR, UCP
everyone

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email
email
Email, Calendar, Collaboration

What do we use for email, calendar, chat, and file sharing?
ServiceScopeAudience
Gmail
UCAR, NCAR, UCP
everyone
Google Calendar
UCAR, NCAR, UCP
everyone
Google Chat
UCAR, NCAR, UCP
everyone
Google Drive
UCAR, NCAR, UCP
everyone

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software
software
Enterprise Software, Applications, and Licenses

What software is available to everyone?
ServiceScopeAudience
Name
UCAR, NCAR, UCP
audience

Anchor
governance
governance
Governance, Strategy, and Architecture

How are decisions made across IT?
ServiceScopeAudience
CIO Advisory Committee
UCAR, NCAR, UCP
everyone
Enterprise Change Control Board
UCAR, NCAR, UCP
everyone
IT Mission Support Council
UCAR, NCAR, UCP
everyone
Operations Council
UCAR, NCAR, UCP
everyone
President's Council
UCAR, NCAR, UCP
everyone
Cybersecurity Advisory Committee
UCAR, NCAR, UCP
IT
Network Change Advisory Board
UCAR, NCAR, UCP
IT
Web Technical Advisory Group
Name
UCAR, NCAR, UCP
audience
web staff

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infrastructure
infrastructure
Infrastructure, Platforms, and Cloud Services

What back-end IT services are being provided?
ServiceScopeAudience
Cloud Brokerage
UCAR, NCAR, UCP
IT, researchers
Configuration Management, Mac
UCAR, NCAR, UCP
IT
Configuration Management, Linux
NCAR, UCP
IT
Configuration Management, Windows
UCAR, NCAR, UCP
IT
DHCP
UCAR, NCAR, UCP
IT
Domain Name Services (DNS)
UCAR, NCAR, UCP
IT
License Servers
NCAR, UCP
IT
Virtual Servers
UCAR, NCAR, UCP
IT, researchers
audience

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purchasinghiring
purchasinghiring
IT Purchases, Procurements, and Hiring

How do I buy IT-related things and hire IT-related staff?
ServiceScopeAudience
Bulk Buy
UCAR, NCAR, UCP
admins, admin assistants, managers, IT
Computer Purchasing
UCAR, NCAR, UCP
admins, admin assistants, managers, IT
IT-Related Hiring
UCAR, NCAR, UCP
admins, admin assistants, managers
Software Purchasing
UCAR, NCAR, UCP
admins, admin assistants, managers, IT

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labspecific
labspecific
Lab, Center, and Program-Specific Services

Who supports my highly specific custom need?
ServiceScopeAudience
Aircraft IT
EOL
IT, researchers
Mission-Specific Server Administration
NCAR, UCP
researchers, LCP staff

Anchor
networking
networking
Networking, Voice, and Connectivity

How do I get network connections, wifi, and phones?
ServiceScopeAudience
Name
UCAR, NCAR, UCP
audience

Anchor
projectmanagement
projectmanagement
Project and Portfolio Management

How can I get project management support?
ServiceScopeAudience
Name
UCAR, NCAR, UCP
audience

Anchor
researchcomputing
researchcomputing
Research Computing and Cyberinfrastructure

How can I get support for research-specific technologies?
ServiceScopeAudience
Name
UCAR, NCAR, UCP
audience

Anchor
researchdata
researchdata
Research Data Services

How can I get support for my research data needs?
ServiceScopeAudience
Name
UCAR, NCAR, UCP
audience

Anchor
researcherservices
researcherservices
Researcher and Scientist Services

What services are specific to researchers and scientists?
ServiceScopeAudience
Research-Specific Systems Administration
NCAR, UCP
researchers, scientists
Public-Facing Researcher Profiles
NCAR, UCP
researchers, scientists, web staff, library staff

Anchor
multimedia
multimedia
Room, Meeting, and Event Technologies

How do our multimedia services work?
ServiceScopeAudience
Name
UCAR, NCAR, UCP
audience

Anchor
storage
storage
Storage Services

Where can I store data?
ServiceScopeAudience
Google Drive
UCAR, NCAR, UCP
everyone
Research Data Storage
NCAR, UCP
researchers, IT
Server-Based Legacy Storage for Desktops
Name
UCAR, NCAR, UCP
audience
everyone

Anchor
support
support
Support for Laptop, Desktop, and Tablet Users

How do I get help for everything computer-related?
ServiceScopeAudience
Name
UCAR, NCAR, UCP
audience

Anchor
web
web
Web Platform and Website Services

What back-end and user-facing web services exist?
ServiceScopeAudience
Drupal
UCAR, NCAR, UCP
web staff
Lab-Center-Program Specific Website Support
NCAR, UCP
admins, admin assistants, LCP staff, web staff
Pantheon Hosting Service
UCAR, NCAR, UCP
web staff
Project-Specific Website Support
NCAR, UCP
admins, admin assistants, researchers, web staff
Researcher-Specific Website Support
NCAR, UCP
admins, admin assistants, researchers, web staff
Unity Theme
UCAR, NCAR, UCP
web staff
Web Design Advisory Group
UCAR, NCAR, UCP
web staff, WeDAG members
Web Technical Advisory Group
Name
UCAR, NCAR, UCP
audience
web staff, WeTAG members




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