If you need immediate JEDI infrastructure support, please send a chat to the #jedi-infra-support Slack channel. As we build our knowledge base, we are going to try our best to document past issues and common questions in this wiki. It is recommended to search you issue here, in the slack channel, and also in the JEDI Documentation before reaching out for help. 

Previous Issues

skylab.jcsda.org is not responding

Occasionally skylab.jcsda.org might not respond, if that is the case the easiest solution is to reboot the machine this runs from via the AWS Console. You can ask a member of the infrastructure team to do this for you. 

Updating R2D2 file lifetime

If you cannot find previously ingested files in R2D2, chances are they have been scrubbed. This is done based the value set for the experiment's "lifetime". "lifetime" is typically set to "default" which is 2 weeks. You can update this using a simple R2D2 script:

from r2d2 import R2D2Index
R2D2Index.update(item='experiment', name='b00b7f', key='lifetime', value='science')

The current "lifetime" values are "debug" set to 14 days, "science" set to 180 days (6 months), "publication" set to 1825 days (5 years), and "release" set to indefinite days. More information can be found at R2D2's tutorial document.